All you need to buy is $5 soldering iron. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. Jacob99200 • 1 yr. Unit arrived at warehouse (Netherlands) on April 4th. 30/03 -> Valve sent me a new Steam Deck. 23: steam support sent me RMA sticker for DHL 24: I sent steam deck. my Steam Deck stopped charging after connecting it to an USB Hub. And now, I’m so happy to report. The power button is great now as well, it's clicky instead of mushy. Re image, shipment mode, editing power options in Desktop. If you'd like to attach a file or screenshot to. Go down and select Settings. Our return center will verify the contents of your shipment once it is delivered in Prague and will process your return. But overall the variance is very minimal. The Deck's LiPo battery is basically the best that Valve could fit inside it; if there was something better available, I'm sure they would have used that instead. Backstory: I love my deck. 52 minutes ago #8,057 Zulith said: Figures. Video here. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. redeyemaster 512GB • 1 yr. Bought a deck from Ebay about 6 months ago, worked fine until it ran into SOC throttling issues. my Steam Deck stopped charging after connecting it to an USB Hub. Valve was really quick and after 3h I had my DHL shipping label for return. We are happy to announce today that our new Steam Deck repair centers are now open. Disabled by default. They basically said it’s a factory defect and it will get worse with time. . Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. - Steam Deck arrives at their warehouse in IL on May 20th. . Receiving Your Steam Deck. Oriax Dec 22, 2022 @ 2:04pm. I sent it as they told me to two weeks ago. put it into battery storage mode, then wake with charger like then it arrived. That is completely unacceptable as far as I'm concerned. no, ive bought many things with 30 day return periods. sachitgul • 8 mo. got my Steam Deck yesterday. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. Steam Deck Steam Gaming. Right now me and Valve we are desperate trying to get the Steam Deck back from them. 5% and 3% dead on arrival, with lower priced hardware having higher failure rates. Now they request very personal information like full phone number and address. I still have no update and waiting for a new unit to be shipped to me. What’s worse is under certain conditions, if your power goes out in that state, it stays capped at 400MHz forever, even after a factory reset and a clean disk install. Unit arrived at warehouse (Netherlands) on April 4th. Expensive_Average305. It's been repackaged, everything seems great but as soon as I turn it on, the grinding noise. Both left and right trackpad are not working. - Send out my Steam Deck on May 18th. #15. Steam initiated an RMA. RMA wait time? Question I sent my steam deck in on 12/23/2022. See more posts like this in r/SteamDeck. and than you have to wait 2-4 Business day to get the shipping information. Haptic motors are in phones. Messages. I talked to steam support about 2 weeks ago on Sunday the 12th and was able to have them get me the info to send in my Steam Deck that same day. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. Seems like in Europe the RMA turnaround was way faster. 14 day buyers remorse return policy. Buy it with a credit card that gives you an extra 1 year warranty. 1280 x 800 HDR OLED display. Day 1 steam deck compared to my RMA replacement. When I went to lower the price eBay told me to list it at $940 because that was the average going price. RMA time . TheBlack_Swordsman. Wait a few minutes, then plug the Steam Deck in using the provided power supply and turn on the Steam Deck. I exited the game and. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. my Steam Deck stopped charging after connecting it to an USB Hub. They just need to transfer the warranty to you if they registered it. Navigate to the Power Menu. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. Some people can’t handle tech. The system will not go to sleep in this mode. Unfortunately, they kept the 256 ssd. I still have no update and waiting for a new unit to be shipped to me. Theoretically, no you can't RMA a device that you destroyed with water. I was unsure to RMA because there are probabilities to receive a new unit with the same problem or even worst. - None of the buttons are sticking, the sticks aren't drifting and haptics are hapticking. © 2023 Valve Corporation. Have the RMA paperwork in the box as the first thing support would look at when opening it. I just got my new deck today. But even for my 1 RMA, 1000 other people who reserved the same day as me got one that was fine. 5m. Getting a little bit impatient at this point. Odd because the RMA thing said they would repair or replace, no mention of refund. TekSone 512GB - Q4 • 8 mo. Borrowing my friend's devkit we managed to capture the difference between intolerable, tinnitus-aggravating screeching of the "Delta" fan shipped with retail models (in at least model serial 2020) and the quiet, lower. We are happy to announce today that our new Steam Deck repair centers are now open. HourGlassGalaxy • 8 mo. I still have no update and waiting for a new unit to be shipped to me. Now they request very personal information like full phone number and address. YMMV. I still have no update and waiting for a new unit to be shipped to me. Would love a easy backup solution as opposed to a start. The second thing is that the “Steam” button on the bottom left, next to the screen, does not work when I have the stick drift. Step One: Remove The Back Cover Of The Steam Deck. 50Whr battery; 3-12 hrs of gameplay (content. EDITED: 04. I'm surprised there's not some calibration that makes your off center the new center. Got the RMA, sent the device off. how to RMA? My Steam Deck has a broken GPU (artifacting all over the screen) and I want a replacement unit and I see all you guys talking about an RMA but how do I start this process? What I have done up until now is that I've sent a general Steam. 2. The Steam Deck's most prominent issue for reparability is the battery, which other reviews noted can drain in less than 90 minutes when playing the most demanding games. ago. I'm a first generation 512GB. So I notified Steam, who quickly sent me an RMA. I'm waiting for Steam support reply, although I don't have much faith, honestly. But if just by opening and replacing it voids it, then that's a bit unfair. (Left-to Top, Right-to Right/Top - see Picture ). Navigate to the Power Menu. UPDATE, sent my Deck on Christmas Eve for them to receive the device on NYE in Salt Lake City. Steam Deck - STORE COMMUNITY About SUPPORT Install Steam login | language Store Page. if the first one is defective, id rather give them a year to. ago. So I guess this does not help. Yes, but according to some you need the original transaction number. Part of the RMA instructions say: Include the following items inside the box: RMA instruction sheet, bar code up. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". Of course this was during the queue and as of now there’s no more queue but I. Joystick replacements are pretty easy, so you might do it yourself if you don't want to spend time in the RMA process. The Steam Deck I purchased from my former co-worker had its touchpad stop working, In my case, I had to provide at least a transaction number or the steam username of the original buyer. my Steam Deck stopped charging after connecting it to an USB Hub. I dropped off my package Tuesday, November 7th at 12pm. #9. It was delivered and signed for. Got my Steam Deck back from a second RMA in December. pingus25 64GB - December • 1 yr. Fking. It happened yesterday at 10. Yes you can, warranty is with device not accounts or users. Got it back and it also has a stuck pixel. 14 day buyers remorse return policy. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. my Steam Deck stopped charging after connecting it to an USB Hub. bring that box to ups and they wlll create the shipping label and place it on the box. RMA issues. Steam initiated an RMA. I still have no update and waiting for a new unit to be shipped to me. CLICKY BUTTONS-The Steam button, triple dot button, and power button were all raised around 1mm higher and actually makes a satisfying and tactile “click” now when pressed. EU 512GB 18. 160-plus hours into Elden Ring, I’m sure of one thing: the single most annoying thing about my Steam Deck is its whiny fan. If you find an answer, please leave a comment on. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. Steam initiated an RMA. Include the following items inside the box: RMA instruction sheet, bar code up. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. how long have you waited to get your RMA? I am based in Germany. 5/23 - FedEx delivered the RMA to Valve. They didn't steal it. Pretty sure its in the BIOS, but you need to be able to press the power at least once :D. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. Remember there are a lot of people sending support tickets so it will take a bit to respond to them all. The initial response to my request for warranty / RMA claim was : try the community forums and see if other users can help you. ( Yes, I know, some of you are scared. I contacted valve for tech support they were unable to resolve it and issued an RMA. Steam initiated an RMA. Bought the 512 gb one and it got shipped through ups first time it was coming it said the adress was change requested by sender it gets shipped to the wrong adress message steam suppirt ship out another one same thing happens can anyone help or tell me why its happening. Before sending it in, I figured I’d take the back cover off just to check the connector and make sure it didn’t get dislodged during shipping. I don't think that is true. So I received my new deck, and at first glance everything appeared fine. r/SteamDeck. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. ago. Include the following items inside the box: RMA instruction sheet, bar code up. Go down to Hardware section and select Model/Serial Numbers. List of troubleshooting. Yes you can, warranty is with device not accounts or users. Tech Support. Starts with 'FX', 'FW', or 'FV'. Seems like you either have to accept it or return it. Donations are appreciated, but not necessary:paypal. Screen spots w/ 512GB model - Not what I thought (my RMA experience) Before getting my SD, I had read all the stories about spots on the screen. Chatting with Steam Support to see if I can RMA one more time. . Steam Deck broken after SSD change. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. Deck started to load every scene at ultra low fps. You will receive instructions about how to conduct your return once the replacement or repair process has been initiated. AutoModerator • Additional comment actions. I have returned 3 steam decks now. The first one had mushy triggers and an enormous stick drift on the right stick. I think the RMA process is terrible. The Short version — My Steam Deck (64GB, ordered day one) has started freezing mid game, regardless of the game. mcbwg Nov 20, 2022 @ 4:46pm. #4 <. They received my Steam Deck a couple days ago. 9,031. In some regions, you will also need to attach other documentation. Update: Steam sent me another one, and it arrived today (Sunday. Regarding to my steam deck, I only had the backlight bleed issue, everything else works very well. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. my Steam Deck stopped charging after connecting it to an USB Hub. Buy it with a credit card that gives you an extra 1 year warranty. Yeah, I wasn't sure if I'd get a new Deck or mine repaired, but it looks like I'm getting mine back which I'm not upset about. my Replacement Deck has arrived. From what I've seen, a number of people have had to wait about a week to two weeks before getting the replacement Steam Deck. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. Be sure to communicate with the team via the support page. I still have no update and waiting for a new unit to be shipped to me. Steam initiated an RMA. Steam Deck. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. Best. Wir erstatten in einem Zeitraum von maximal 14 Tagen nach Erhalt der Hardware alle erhaltenen Zahlungen für von Ihnen gekaufte Artikel sowie die Lieferkosten für die günstigste von uns angebotene Versandmethode zurück. • 2 yr. I contacted valve support, but I don't think I want to RMA my deck and wait two weeks for a new one to come back, only to have. Leave the deck on this screen until it dies on its own. Considering an RMA. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. Go down and select System. I’m documenting this in case you’re curious how long it takes to. Rumble motors are in controllers like Xbox or playstation. r/SteamDeck. 64 GB Steam Deck to Germany 22/03 purchased 24/03 shipped with GLS 28/03 shipped by GLS to the UK because who knows why 30/03 now says it gonna be shipped back to ValveSteam Deck OLED Available Now! Make Your OLED Dreams Come True!. Oni Oct 6, 2022 @ 2:42pm. Gaming How to RMA Your Steam Deck When Something Goes Wrong By Bertel King Published Apr 25, 2023 If your Steam Deck is refusing to work properly, you. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. I had to foot the shipping costs back to the US and use a freight forwarder to get. . 5/26 - FedEx picks up replacement. RMA time . Also happened when using the desktop side of the deck. At the time I got the deck, I assumed it was a steam in the material and ignored it. - Deck finally arrives. my Steam Deck stopped charging after connecting it to an USB Hub. RMA warehouse sent final shipping notice (for new unit) 3/25. Unit arrived at warehouse (Netherlands) on April 4th. Great service! Since everything was closed, I took it in on Monday and got it shipped off. 2. Seems like an RMA is inevitable and all the time and resources I have spent so far are more wasteful. Aspiring_Gh0st. Then yes you RMA. 7. 7. New unit was like 2 days faster. Steam Deck Broke Again After Being Returned From RMA. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. Took about 2 weeks after I sent back my deck to get a new one. Faulty Steam Deck return nightmare with D. Has anyone who went through the RMA process gotten a replacement yet?. I was told by support that turn around time is 5-8 business days, but reach out if it’s been longer than 2 weeks. Steam initiated an RMA. A solid white LED indicates the Deck is drawing power. ago. Try letting the steam deck completely drain the battery, it may solve the problem. • 5 mo. So I'll share my own timeline of events in the hope that it helps others: Thank you for this post for anyone who might see it. have fun waiting 3 weeks, i'm about to RMA mine for the second time. In fact, my RMA process has been 2 - 3x slower than the average RMA: ~2 months and Valve still hasn't managed to give me a properly functioning device, despite holding onto $650 in revenue from my purchase for that entire time period. Well, you no longer have to do it yourself as Valve have officially opened up some repair centers. So got my steam deck a few weeks ago. Will be doing RMA and see if I get a fully functional unit without any defects. 1. Perhaps it's not refurbished 😅. Help is also available if you can't log in, need to reset your password, or recover a hijacked account. You should be ok because I was sent a brand new Steam Deck with a new cable. So, for ex. I've got my money back (good) but it still seems. You should only include your PSU if you are returning your device for a charging issue. Just wanted to point out some differences I have noticed between two Steam Decks. Two days later, I noticed that the right bumper was mushy and needed more force than usual to press. Have the RMA paperwork in the box as the first thing support would look at when opening it. Edit: To add distance perspective I'm in PolandA lot of unknowns at that time, are now knowns today correcting someone months later isn't all that useful. 3. Just turned it on for first time and the screen won’t turn fully on, anyone know the problem?. They just need to transfer the warranty to you if they registered it. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. delivery. I still have no update and waiting for a new unit to be shipped to me. FedEx delivered my unit to RMA warehouse 3/14. (You can leave the one holding the heat sink on in place!) 3. Such as with monitors, it can differ slightly from others of the same model. Unit arrived at warehouse (Netherlands) on April 4th. Just as an update, steam have today shipped a replacement today (11/05/2022) So reported it on the 01/05/2022 Agreed to RMA on the 02/05/2022 I shipped on 03/05/2022 Steam received it on 06/05/2022 - DHL held item a few days as it needed customs clearance. * Now here is where we are going to deviate a bit from the steam support advice. (7 Feb) Wondered this morning what was happening, checked my Steam Purchase page and the status is "Refunded". how long have you waited to get your RMA? I. You're without your Steam Deck until the replacement/repaired unit arrives. Tried many troubleshooting steps and none worked. I miss it already! My issues started when playing some more demanding games, when the steam deck hit 90 degrees it would throttle down and get stuck there for ages. . Add a Comment. In practice, this was but a week. Snipperflipper Apr 13, 2022 @ 8:52am. Most people who had to RMA are simple waiting 2 weeks to a month and getting a replacement, which functions. ago. The worst RMA Experience. So I soon get my third SteamDeck. Photo by Sean Hollister / The Verge. Reply. Shutdown your deck. JSAUX 2-Pack Steam Deck Screen Protector, Ultra HD Glass Protector 9H Hardness Easy to Install with Guiding Frame Scratch Resistant Tempered Glass for Steam Deck/Steam Deck OLED, Come with Toolkits $9. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. I hope Valve gives you a real answer. #2. Steam Deck RMA process in the UK. Shitty service IMO. Same, just got my third RMA yesterday and it's still having issue. 3/5 RMA created 3/7 Shipped 3/10 delivered. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - the warehouse receives it, processing usually takes 3-5 business days. Results for "RMA" < 1 2 3. To put it to sleep or wake it up, I had to press the button 10-20 times. The Steam Deck is on its way to Valve, I'm from Austria by the way. Hold down the Volume+ button and press the power button. Hold Volume+ and press the power button once to boot into BIOS. 1 week turnaround time to repair fan in Steam Deck - pretty quick. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. put your RMA slip inside the steam deck box. So I ship my Deck back to Carol Stream, IL that Monday and tracking shows they received it on March 29. The Steam Deck should boot into the BIOS menu. Go back into haptics settings and set them both back to 5 and then turn off the haptics completely using the toggle switch. 04. I still have no update and waiting for a new unit to be shipped to me. It's doubtful steam will RMA as it was damaged by you . Eaten By A Dream. It basically made the console useless. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. My original device had a dead pixel and sticking buttons. Steam initiated an RMA. Uh oh lmao. If you do have a issue Valve’s customer service is great and will more than likely send you a brand new unit pretty quickly. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. how long have you waited to get your RMA? I am based in Germany. 5 - Holy Grail of an Update for Emulation. Using the D-Pad and A to select, navigate to "Setup Utility". You will receive instructions about how to conduct your return once the. The Steam Deck’s internal hard drive can be upgraded, both internally and with external storage. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. ago. 1 year warranty US, 2 years in most of the EU. Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. my Steam Deck stopped charging after connecting it to an USB Hub. Apr 22, 2002. ago. my advice for anyone reading this. Hey, I got my 256GB Deck today and after a bit of using I don't think that the left trackpad is working correctly. My steam deck has a weird defect, and I didn't know it until almost 30 days into my ownership. " "We're happy to announce that Steam Decks will start shipping in Japan, South. What that means is if you do opt for the cheapest version, you aren’t stuck at 64GB forever. Steam initiated an RMA. breakfreepics • 10 mo. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. Premium anti-glare etched glass. Those RMA'ing Decks have see around the same turn around times. even though ur deck is 99%, its not 100%. So if you sell your deck for $800 after paying $700 for it you're automatically. 188 comments. Steam initiated an RMA. Navigate to Setup Utility. how long have you waited to get your RMA? I. Enter bios on power on (power + Vol+) with power supplier disconnected. ago. 6 nm APU. No rma. Eventually after trying all of their suggestions, my deck ended up in an infinite ite boot where the fans were going and the os never started. Options. These orders will start shipping on December 17th. Navigate to the Power Menu. The first thing you’ll need to do is place your Steam Deck face down in the carrying case and remove the eight screws in the back of the Steam Deck. ago. Let your Steam Deck sit overnight until it has shut down on its own. Hello, I had to reach out to support because the haptic feedback on my Deck rattles. If you RMA, your next Deck will have nearly identical IPS glow, possibly a different pattern though. I left a couple notes inside asking for it back rather than a substitution. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. Replaced the screen.